Hi Ural
You need to update the packs. I believe the packs are at 8 or 9 at the moment could be even higher. A large number of changes have been made in this space and I found we had to update to the latest to get the Sales Rep suite of Apps working successfully - especially the Track Sales Order application.
I would suggest update the UI add-on packs to the latest as well as the SRA* packs. I have recently updated the packs to the latest and they are much more robust and consistent that previously.
Regards
Phil